Total charges incurred are billed to the client’s credit card. Special billing arrangements are accepted such as (approved in advance or having an existing corporate billing account).
Affluence Executive Transport accepts all credit cards. New and one-time clients may be required to present their credit card for swiping or adding. Additional ID verification is required when using a debit or credit card. Cash payments may also need to be paid in advance. Chauffeurs do not carry change.
Affluence Executive Transport (AET) provides a flat rate for most airport pickups and drop-offs. The airport transport rate is based upon distance from starting point and hourly rate time. (15) minutes wait time is granted at pickups and dropoffs. All additional wait minutes are rated at $1.00 per minute. In addition, your vehicle is dispatched according to the flight’s estimated time of arrival. AET is not responsible for delays caused by the airline’s. If airline arrival exceeds the previous scheduled time, additional billing may apply.
AET provides an hourly rate for all services based on a two (2) hour or more minimum charge. Hourly or “As Directed” services allow for multiple stops and wait time as directed by the client. Vehicle will stay with the client or at their stop locations (as parking availability allows) for the entire rental time.
Cancellations & Changes:
AET understands that cancellations are sometimes necessary and unavoidable. No charge for cancellations (2) hours before the scheduled pick-up time. 50% non-refundable of the initial billing will apply beyond the (2) hour cancellation deadline. In addition, adjustable time change on pickups or dropoffs may result to additional billing.
If you do not see your chauffeur at the designated time and pre-arranged pick-up location, please call our office immediately at (800) 737-6173. This is to avoid any "no-show of chauffer" assumptions or "no-show of client assumptions" and fees.
Generally, we accept new reservations, changes and cancellations by e-mail (firstname.lastname@example.org, with adequate notice. Although we do operate 24/7/365, it is recommended that you verbally confirm any request sent, and on major holidays. If your needs require attention in less than eight hours, please call our office at (800) 737-6173.
We cannot guarantee cancellations, changes or new reservations unless sent to email@example.com with adequate notice. You should always get an e-mail confirmation of a new reservation, any changed reservation or cancelled reservation. If you do not receive such e-mail confirmation, please contact us right away.
Chauffeur Tip Policy:
It is customary to pay a tip to the chauffeur for services rendered. As a convenience to our clients, a recommended 20% tip that is paid 100% to the chauffeur is greatly appreciated. Corporate account agreements may state differently. Chauffeur tip is always completely at your discretion and subject to your satisfaction with the chauffeur’s service. You may increase, decrease or eliminate the tip entirely. Please let us know if you choose to pay tip in a different manner. If you are approving an additional tip being added to the bill, please confirm promptly via e-mail. Chauffeurs understand that all tips must be earned by providing outstanding service to our clients and their guests, and that the actual amount received is always up to the client.
Chauffeur Arrival Time:
AET and its chauffeurs always prepare in advance to avoid unnecessary delays in arrival time. However, road, traffic, weather conditions and changing flight schedules are often times beyond the reasonable control of the company and the chauffeur. No refunds can be given as a result of late arrivals due to such conditions or other occurrences out of the reasonable control of the company or chauffeur.
Baggage and Other Property Transported:
AET cannot not assume responsibility for the handling or maintenance of any baggage or other property, nor for any property left in the company’s vehicles. We will do everything possible to secure and retrieve any belongings left in the vehicle. Please always check thoroughly prior to leaving the vehicle for all your personal belongings.
AET reserves the right to refuse to transport persons under the influence of or in possession of illegal drugs, as well as those excessively intoxicated, in the possession of firearms or dangerous substances of any kind, who are likely to become objectionable to other persons or if the chauffeur feels threatened in any way. Under no circumstances are minors allowed to consume or possess alcohol, and illegal substances while in a company vehicle. Client shall not interfere with the chauffeur in the discharge of his/her duty or tamper with any apparatus or appliance on the vehicle. In such instances, services will be terminated immediately and no refunds will be offered.
Excess Cleaning & Damage:
If, during or after the transportation service, the company is required to expend an extended amount of time and material to clean the vehicle due to acts of the client or any passenger (i.e., spilling food & drinks, vomiting, prohibited smoking, excessive trash), the company, at its discretion, will charge client additional fees to cover such expense. Damage to the vehicle in any way caused by actions of the client or any passenger will be charged in full to the client. The minimum clean up fee is $250. Charges for loss of use or revenue due to actions of the client or any passenger may also apply.
Smoking Strictly Prohibited:
Smoking in all vehicles is strictly prohibited. Smoking in the vehicle by the client or any passenger will result in an automatic minimum $250 charge. Damage caused by smoking activity will also be charged to the client.
Other charges include reimbursement for tolls, bridges, all parking lots, licensing and event fees, WiFi and client requested incidentals and amenities.
Meet & Greet Services:
Unless otherwise agreed to in writing, airport meet & greet services are charged at $55 per hour with a 4 hour minimum. Parking fees are additional.
Holiday & Off-Hour Surcharge:
A $25 holiday fee will be added to the base fare on transports occurring on the following holidays: Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day, New Year’s Eve, and New Year’s Day.
On occasions that require overnight travel for chauffeurs, onsite coordinators or other client-dedicated staff, lodging and meals should be arranged and provided for by the client. A per diem may be applied in addition to lodging expense.
Rates, fees, surcharges and terms are subject to change without notice.